The HROA Board of Directors woul

The Advisory Committee processed a total of 206 Surveys.
As of January 15, 2008 a total of 217 have been received.

The HROA Board of Directors would like to ask all members to complete the following:

Security / Gatehouse Survey

1. What is your rating of satisfaction with the current level and quality of HROA security services. (Choose only one of the following)
27     Very Satisfied
120 Satisfied
                147 = Very Satisfied or Satisfied (72%)
41    Unsatisfied
16    Very Unsatisfied
                56 = Unsatisfied or Very Unsatisfied (28%)
10    Not Sure

2. Rate your overall expectations of Security services by priority you wish to be provided at Heritage Ranch? (Choose a combination of any of the following. 1 = High, 2 = Medium, 3 = Low, 4 = None)
2  (# of points scored = 680) Patrol / Traffic Regulations
1 (# of points scored = 757) Crime Deterrent (working with local law enforcement to investigate and solve crimes)
3 (# of points scored = 655) First Respondent (call for help)
6 (# of points scored = 373) Dog Catcher
4 (# of points scored = 572) Marina Monitor
5  (# of points scored = 525) CC&R Regulations

3. Are there any additional services that you would like to see Security fulfill not mentioned in #2 above?(Click here to see written answers to this question)_________________________________________________

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4. In regards to the Gatehouse, rate your satisfaction with the current level and quality of HROA gate entry services. (Choose only one of the following)
76   Very Satisfied
105 Satisfied
            180 = Very Satisfied or Satisfied (91%)
9    Unsatisfied
8    Very Unsatisfied
            17 = Unsatisfied or Very Unsatisfied (9%)
6    Not Sure

5. In regards to the Gatehouse, would you like to see the property owner security arm down
40   All of the time
37   More of the time, day and night (depending on traffic)
79   Only after dark (beginning at approximately 8:00 p.m.)
42   Only late at night (such as after midnight)
13   Not Sure
1     Never

6. In the last year have you had to contact the Sheriff’s Department for assistance at your home or other area of Heritage Ranch?_34__ Yes, _179_No
What was the average response time of the Sheriff responding to your call(s)?_45 Minutes_

7. In the last year have you had to ask for assistance from Security at your home or other area of Heritage Ranch?_89__ Yes, _123_No
What was the average response time from Security responding to your call(s)?_13 Minutes_

8. Have you received any citations in the last year from Security? _51_ Yes, _162_ No

9. In the last year have you had to complain to Security about activities, violations, etc. of someone else on Heritage Ranch?__104__ Yes, __104__No

10. If you answered Yes to #6, 7 or 8 above, what is your overall impression of Security staff’s demeanor, attention to detail, follow-through, etc.?

(Click here to see written answers to this question)_________________________________________________

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11. Was having Security services one of the reasons you moved to Heritage Ranch?
_142_ Yes, _74_ No

12. Are there any specific rules do you not see being enforced to your satisfaction?

(Click here to see written answers to this question)_________________________________________________

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13. Are there any specific rules do you think should not be enforced?

(Click here to see written answers to this question)_________________________________________________

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14. Other opinions and comments

(Click here to see written answers to this question)_________________________________________________

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Please return this completed survey at your convenience to HROA, 3945 Heritage Road, Paso Robles, CA 93446. You must sign below to validate your answers.

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Printed Name Signature Date