HOW TO COMMUNICATE WITH THE HROA BOARD OF DIRECTORS
Pick the One that Works Best for You!
 

1 - Public Comment at a scheduled Meeting
Public comment is a time for you to express a point of view before the HROA Board of Directors and the membership. It is not a forum to expect action or answers to specific questions.

2 - Request an Agenda Item (through the HROA Office)
If you want to have the HROA Board of Directors deliberate on an agenda item and take action, you can fill out a Request for an Agenda Item form. The HROA Board of Directors will decide if the matter will be heard and send you notice accordingly. If the matter is approved to be heard, you will be given time to do a presentation when the agenda item is being discussed and deliberated upon.

3 - Personal Letter: HROA Board of Directors, 3945 Heritage Road, Paso Robles, CA 93446
All personal letters addressed to the HROA Board of Directors are placed in their individual mail boxes at the HROA Office. The Board President assigns the individual responsible to provide a response unless the matter has already been addressed by the HROA Board of Directors and a final decision has been made, or unless the content is mis-directed to the HROA Board of Directors. In those cases, no additional response will be provided. Individual Directors may or may not also choose to respond to you.*

4 - E-mail: directors@hroa.us
E-mails sent to the HROA Board of Directors are placed in their individual mail boxes at the HROA Office or sent to them electronically, or both. The Board President assigns the individual responsible to provide a response, unless the matter has already been addressed by the HROA Board of Directors and a final decision has been made, or unless the content is mis-directed to the HROA Board of Directors. In those cases, no additional response will be provided. Individual Directors may or may not also choose to respond to you.*

If you have an issue that involves member discipline; a dispute over assessment payments or a proposed payment plan; or a general dispute involving the HROA Board of Directors, you may schedule an appearance before the HROA Board of Directors in Executive Session. (Generally, information explaining these procedures is included in the documents sent you through the HROA Office. Contact the HROA Office for assistance.)

Other Resources Available (through the HROA Office):
1 - Complaint Form:
Complaint forms are assigned by the intake person and will be responded to. Generally, complaints related to Security and Code are given to the Senior HROA Investigator; general complaints are given to the appropriate Department Manager that is responsible for the issue being complained about; complaints about management personnel (except the General Manager) are given to the General Manager; complaints about the General Manager are given to the HROA Board President; and complaints about staff are given to the Department Managers.

2 - Suggestion Box:
The Suggestion Box is opened monthly, and reviewed and acted upon by the Advisory Committee. The Advisory Committee Chairperson summarizes the committee’s actions in the HERALD Newsletter which is published quarterly. The committee may recommend that the HROA Board of Directors approve an action item related to the suggestion.

3 - Work Order Request:
Work Order requests are assigned by the intake person and given to the appropriate Department Manager. Work Order requests are not generally responded to by the HROA Board of Directors.


*Any views expressed by individual Directors are those of the Director except where the Director specifically states them to be the views of HROA or any of its affiliates.